Frequently Asked Questions
Have questions before your initial or retry appointment with us?
Check out this blog post --> Everything you need to know before your initial appointment.
Have questions before your measurements & purchase appointment with us?
Check out this blog post --> What to know before you come in to purchase your bridesmaid dress.
Have questions before your measurements & try on ONLY appointment with us?
Check out this blog post --> Getting measured and trying on styles when your bride is having you purchase elsewhere.
I'm not able to make it during your regular business hours. Do you offer after hours appointments?
We do offer after hours appointments on a limited basis with $50 minimum purchase requirement. If you purchase a dress during the appointment, that will satisfy the minimum purchase requirement! If you do not purchase a dress during the appointment, that's ok too! We can either charge you $50 that can be put towards a dress in the future, or you can shop from our gift wall.
Special Order Dresses
What is your average price point?
Most of our dresses are within the $275-$300 price range, not including tax, freight, shipping, rush, length or sizing fees. However, we do have some dresses priced as low as $200 and as high as $400.
Do you offer discounts?
We do not offer blanket discounts. However, we do participate in monthly designer promotions, offer trunk show specials, and sell our discontinued and reordered samples for just $75! Inquire during your appointment about what promos may be available at the time, or visit our event calendar for to plan your appointment during one of our promo periods.
Discontinued Samples & Sample Sale
What kind of condition are the discontinued samples for sale in?
In general, our dresses are in very good condition. These dresses have been tried on over the course of a few years, so sometimes they have a little wear and tear. There may be a few beads or a hook and eye that needs to be replaced, but at these prices, that leaves lots of room in the budget for a few repairs or alterations!
What sizes do you have available?
Most of our samples are between sizes 8 to 14, though we have a handful of styles in sizes above and below.
If I change my mind, can I return a dress I bought off the rack or during your sample sale?
Unfortunately, all of our purchases are final sale. Make sure you love it before you purchase! That includes any concerns regarding repairs or alterations. Customers who purchase from our discontinued sample rack accept the garment as is.
Have questions regarding your order?
Check out this blog post --> Understanding our standard order policies, terms, and conditions.
It details out everything you need to know regarding:
- Order confirmations
- Payments & Fees
- Returns, Refunds & Exchanges
- Photos & Marketing
- Color Selection & Fabric
- Sizing & Measurements
- Dye Lots
- Production Schedules
- Pick Up OR Shipping
If you still have questions or need clarification, don't hesitate to call us at (614) 430-9659.
I've already ordered my dress, can I change my size?
If we have not yet placed the order with the designer, we are happy to update your size, though we strongly discourage ordering any size that does not match your largest measurement on your respective dress designer's size chart.